You are here: HomeWhy Our ITSM

We Provide IT Service Management with Sophisticated Hybrid IT

Our IT Service Management that based on Hybrid IT Solution that suite for any size of organization//. With our suite of HEAT applications, it is the only solution that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

Heat Platform

With its suite of HEAT applications, Our solution is the most:

Flexible - Standardize on a single solution with "fit-for-purpose" cloud and on-premise deployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).
Advanced - The most advanced service automation solution in the world with fully integrated voice-enabled and workflow automation capabilities that enhances efficiency and reduces service resolution costs by up to 70%.
Complete - With end-to-end, integrated client management capabilities that enable the standardization of business processes across the enterprise and improve the mean time to repair (MTTR) by up to 75%.

With HEAT Hybrid IT Service and Client Management solutions, you can easily request a service or change, automatically approve and authorize the request, plan for appropriate remediation measures, automatically deploy the changes to the end users, monitorcompliance and service level agreements and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.

In REALTA you not only have the right and proper ITSM solution, but you will also get what we call 'ONE SOLUTION'service where process of implementation of ITMS will be covered by us, ranging from the preparation of appropriate IT infrastructure, set up hardware as needed, up to training and implementation of ITSM with a comprehensive methodology.